On social media, dozens of people described a chaotic morning that recalled their worst memories of pandemic-era education.
“Total disaster,” Sam Green, who opted to take his 7-year-old son to McCarren Park to play in the snow, said in an interview. “I texted the teacher ‘Am I the only one having problems?’ And like, no — the whole system crashed, even the principal can’t get on.”
Students dawdled in their first period classes with cameras off, waiting for teachers who had not been able to log in. Some were only able to get on after repeatedly refreshing their sites. Others were kicked out of online meetings. As parents and educators took on the role of makeshift tech support, several schools fully called off meetings and classes until at least 10 a.m., unable even to take attendance.
One parent said that by 8:45 a.m., his family had already given up on remote learning for the day, joining others that opted to declare a full snow day.
At midday Tuesday, it was unclear how widespread the technical issues were.
The Education Department said on social media around 8:30 a.m. that it was “experiencing issues with services that require IBM authentication to login.” Officials said an hour later that the company had “added capacity and improvements are rolling out across the system.”