UPS to Cut 12,000 Jobs as Wages Rise and Package Volumes Fall

United Parcel Service plans to cut about 12,000 jobs this year, as the company tries to slash costs in the face of falling package volumes and higher wages linked to a new union contract it signed in the summer.

Carol Tomé, the chief executive of UPS, told analysts on an earnings call Tuesday that it had been a “difficult and disappointing year.” Revenue fell by more than 9 percent last year, and profit had dropped by a third.

Ms. Tomé said most of the job cuts would happen in the first half of the year and reduce expenses by about $1 billion. UPS employs nearly 500,000 people.

UPS narrowly averted a strike in the summer when the union that represents more than 300,000 of its workers, the International Brotherhood of Teamsters, threatened to walk off the job if a labor agreement that included higher wages wasn’t reached. A contract was agreed shortly after the previous agreement expired, but the uncertainty about a potential walk-off has hurt the company’s package volumes. UPS said that about 60 percent of the volume it lost during the standoff had returned by the end of December.

The positions that would be eliminated this year are not union jobs, according to the Teamsters. The layoffs will instead affect managerial staff, “throughout the world and in all functions,” a statement by UPS said. The moves reflect a “change in the way we work,” Ms. Tomé said, and even if business rebounds, those jobs may not come back, she added. Employees will also be expected to work from the office five days a week, she added.

UPS said it had recorded a 12 percent increase in wages for unionized workers in the fourth quarter as a result of the new contract. To reduce the hit to profits, the company said it reduced workers’ hours by about 10 percent last quarter.

UPS shares fell more than 8 percent Tuesday morning.

The company said that it expected package volumes to continue falling in the first half of this year, before recording positive growth in the second half. The company’s weak demand forecast and job cuts stand in contrast to recent economic indicators showing resilient global growth and signs of an economic “soft landing,” defying predictions of a deeper downturn.

Still, the number of workers being laid off across the United States ticked up slightly in December, according to Labor Department data released on Tuesday. And several tech and media companies have announced large layoffs in recent months.

While the rate of overall layoffs is low compared with prepandemic levels, certain industries are feeling it more than others. “If you’re in those industries, it probably feels pretty uncomfortable right now,” said Julia Pollak, chief economist at ZipRecruiter.